The True Roaming Service is available for existing Postpaid and Prepaid customers with normal status who are not under service suspension and have registered for the International Roaming service with True Move H Universal Communication Company Limited (“TUC”) (referred to herein as the “Company”), starting from September 16, 2025, or until further notice from the Company.
For postpaid customers who have not subscribed to a roaming package, international roaming service will be charged based on the rate of your current roaming country (Pay Per Use). The details and roaming rates (excludes Vat 7%) are as follows:
1. Before travelling abroad, you are advised to check the roaming service. In case you have not activated roaming service, you can simply apply by dialing *112*1# (free) or contact the True Call Center at 1242. You will receive SMS confirmation upon successful activation, and the permanent credit limit will be automatically adjusted.
2. International roaming rates for specific countries and operators:
  - International roaming rates for Asia zone
    - Outgoing calls and Receiving calls: 33 baht/minute
    - Send SMS: 11 baht/message (Receive SMS: Free of charge)
    - Data Roaming 350 baht/day (80 baht/MB). The customer can use non-stop data roaming at max speed for 1 GB. Once the data quota is reached, customers can continue using data at 384 Kbps. * The data roaming duration starts immediately upon connecting to the internet while abroad and expires at 23:59:59 of the day (Visited time).
  - International roaming rates for Europe, Oceania and America zone
    - Outgoing calls and Receiving calls: 25 baht/minute
    - Send SMS: 11 baht/message (Receive SMS: Free of charge)
    - Data Roaming 499 baht/day (50 baht/MB). The customer can use non-stop data roaming at max speed for 1 GB. Once the data quota is reached, customers can continue using data at 384 Kbps. * The data roaming duration starts immediately upon connecting to the internet while abroad and expires at 23:59:59 of the day (Visited time).
3. International roaming rates for countries and operators not specified in 2.2
  - Outgoing calls and Receiving calls: 75 baht/minute
  - Send SMS: 11 baht/message (Receive SMS: Free of charge)
  - Data Roaming 450 baht/MB
For prepaid customer who have not subscribed to a roaming package, international roaming service will be charged based on the rate of your current roaming country (Pay Per Use). The details and roaming rates (excludes Vat 7%) are as follows:
1. Before travelling abroad, you are advised to check the roaming service. In case you have not activated roaming service, you can simply apply by dialing *112*1# (free) or contact the True Call Center at 1242. You will receive confirmation upon successful activation (except for GO Travel SIM Customers, for whom roaming service will be automatically activated upon subscription of the SIM).
2. Top up a sufficient amount of money prior to your trip and study how to top up while abroad.
3. International roaming rates in specific countries and operators
  - International roaming rate for Asia zone
    - Outgoing calls and Receiving calls: 33 baht/minute
    - Send SMS: 11 baht/message (Receive SMS: Free of charge)
    - Data Roaming: This option is available only for customers who have subscribed to a data roaming package.
  - International roaming rates for Europe, Oceania and America zone
    - Outgoing calls and Receiving calls: 25 baht/minute
    - Send SMS: 11 baht/message (Receive SMS: Free of charge)
    - Data Roaming: This option is available only for customers who have subscribed to a data roaming package.
4. International roaming rates for the countries and operators not specified in 3.3
  - Outgoing call and Receiving calls: 75 baht/minute
  - Send SMS: 11 baht/message (Receive SMS: Free of charge)
  - Data Roaming: This option is available only for customers who have subscribed to a data roaming package.
Temporarily turn off data before departure to avoid data roaming charges simply by dialing *113*2# (free). Once you turn off data roaming, you won't have access to mobile data. If you need turn on data again, simply by dialing *113*1# (free).
For Postpaid and Prepaid customers who subscribe to a roaming package, the details are as follows:
1. International data and voice roaming services will be automatically activated upon subscription to the package.
2. The package is valid only in specific countries and networks.
3. For Postpaid and Prepaid customers, the package will be charged after subscription and will be activated once roaming network is detected within 30 days after the date of package subscription.
4. The Company will send SMS confirmations regarding the start and end times of the package. The package allowance time is based on a 24-hour period (Thailand time).
5. Fees for excessive outgoing calls, receiving calls, sending SMS, usage in countries not included in the package terms or exceeding the specified package duration and time period will be charged at the normal rate of the specific countries.
6. Data speed is subjected to overseas network operators.
7. Please carefully read and review the terms and conditions before using the service.
Company reserves the right:
1. Customers are prohibited from profiting from packages, including Voice over IP (VoIP) service, in any illegal cases. If evidence of business interests or commercial contact with other parties or access to the Internet that contravenes the law, social harmony, and social morality is found, the provider reserves the right to immediately restrain or terminate the service and cancel promotional privileges of the violating phone number.
2. The company has the right to manage the network appropriately to maintain the service quality and help users use it more efficiently. This may include limiting or reducing the speeds, taking action to transfer data, prohibiting the use of BitTorrent, sharing the internet via Hotspot, downloading and/or uploading large files, or any application with sustained high usage that affects service application or causes issue or damage to other users and/or the Company’s network or overall service.
3. The Company reserves the right to change terms and conditions of the service without prior notice. Customers acknowledge and agree to any changes made and announced on the provider’s website or other channels.
4. The Company reserves the right to change the Terms & Conditions. The changes will be announced via suitable communication tools at least 30 days in advance.
The customer allows the provider to necessarily access and evaluate personal data of the customer saved and stored in the ID smart card and in other forms provided by the customer for the sake of telecommunication business, promotion, and others. Additionally, the customer agrees that the provider (or the Company) may reveal, submit and/or transfer personal data of the customer to other third parties, both local and abroad, for the aforementioned purposes.
The purchased packages cannot be refunded or transferred to other customers. The Company reserves the right to terminate services without prior notices. The Company also reserves the right to change prices without prior notice subject to Terms and Conditions of International Roaming rates.
Usage allowance from this package does not include usage while on a ship, airplane or over satellite networks.
For more information, please visit the website https://www.true.th/ir or contact the True Call Center
- 1242 (3 baht/call)
- +66999981242 while abroad (free 24 hrs)